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Merthyr Town have contacted a number of supporters by email as they carry out additional checks ahead of Hereford’s visit to Penydarren Park later this month.
The South Wales club confirmed on Wednesday that a system error meant not all address details were captured when tickets went on sale for the segregated fixture on Tuesday 30 December. As a result, some supporters are being asked to provide missing information retrospectively.
In addition, Merthyr say they have identified a small number of supporters who purchased tickets in the Home areas of the ground despite having addresses registered in the Hereford area. Those supporters have also been contacted by email and asked to verify their situation.
Merthyr have stressed that both emails are legitimate and have urged recipients to respond as soon as possible. The club also reiterated that the fixture is all-ticket, with no sales on the night.
For Hereford fans, the checks come with several ticket categories already close to selling out. At the time of writing, Merthyr’s ticketing website shows concession and Under-16 terrace tickets as sold out, with limited availability remaining in other sections.
As previously announced, Hereford supporters have been allocated 680 tickets in total – 600 terrace tickets and 80 seats – available on a first-come, first-served basis via Merthyr Town’s online ticketing platform. All away tickets must be purchased in advance, with sales closing at 11.59pm on Monday 29 December, unless sold out earlier.
Only supporters who purchase a Grandstand ticket are permitted to sit in the unreserved seating area in Block A, while concessions are available for juniors, seniors and students, with valid ID potentially required.
Hereford supporters who receive an email from Merthyr Town are advised to respond promptly to avoid any issues with their ticket ahead of the festive National League North clash.